Head Waiter

Join our team as Head Waiter

Are you bold, driven towards excellence, guided by intuition, and passionate about hospitality? We are seeking a Head Waiter to lead floor service, uphold standards, and deliver exceptional guest experiences.

The Role

As a Head Waiter, you will:

• Lead and oversee floor service during shifts.
• Supervise and support the waiting team.
• Ensure service standards and guest expectations are met.
• Act as a senior point of contact for guests.
• Support management with daily operations.

About Us

The Twenty Two is a luxury hotel, restaurant, members’ club, and private events space located in the heart of Mayfair. We are a creative, collaborative, and people-focused business, committed to delivering refined hospitality in a relaxed yet high-standard environment.

About You

We are looking for individuals who are passionate about excellence and culture.

You will have:

• Proven experience in a senior waiting or supervisory role.
• Strong leadership and communication skills.
• Excellent attention to detail and service awareness.
• The ability to lead calmly in a high-pressure environment.

Key Responsibilities

• Coordinate floor operations during service.
• Allocate sections and manage service flow.
• Resolve guest issues professionally and efficiently.
• Support training, performance, and development of the team.
• Ensure compliance with company policies and procedures.

What’s in It for You?

• Leadership responsibility within a prestigious venue.
• Opportunities for career progression.

What’s in It for You?

At The Twenty Two, we invest in our people and support long-term growth within the business. You will work in an inspiring environment alongside passionate professionals who value craftsmanship, collaboration, and creativity.

Employee Benefits

Available from day one:

• Employee Assistance Programme with Hospitality Action: Our specialist support services help hospitality people tackle complex issues like addiction, financial difficulties, relationship breakdown, bereavement, or mental health problems.
• Employee Referral Scheme: £1,000 (paid on your referral completing their probationary period).
• Mentoring schemes. Management Development Training – on the job with support from external training providers.
• Your birthday is off.

Available on successful completion of your probationary period:

• Generous Company Discretionary Sick Pay Scheme. You accrue one day CSP per month during your employment with the Company on a rolling basis, capped at 5 years’ length of service.
• Generous staff discount in the Ground Floor Restaurant: 30% off a table up to 4pax and 20% off a table up to 6pax.
• A Guest Experience in the Hotel (subject to availability).
• Holiday entitlement increases: 2 days at 2 years’ length of service, and a further 3 days at 5 years’ length of service, prorated to your contract hours.
• Long service award schemes: 5 years (Silver Status, Meal in the Restaurant, TTT embroidered Bathrobe), 10 years (Gold Status, a stay in our sister property with flights with partner), 15 years (Platinum Status – watch this space).